Customer Support

We are here to help. If you have any questions or need assistance, please do not hesitate to reach out to us.

Contact Us

We aim to respond to all inquiries within 24-48 hours during business days.

Frequently Asked Questions

How do I track my order?

Once your order ships, you will receive an email with tracking information. You can use this to monitor your delivery status.

What is your return policy?

We accept returns within 30 days of delivery. Items must be in original condition and packaging. Please see our Returns Policy for complete details.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location. Free shipping is available on orders over €100.

How long will it take to receive my order?

Orders are processed within 1-2 business days. Delivery times vary: Europe 5-7 days, North America 7-10 days, Asia Pacific 10-14 days, other regions 14-21 days.

Are the lamps easy to assemble?

Our lamps come fully assembled and ready to use. Simply unpack, place in your desired location, and plug in.

What type of bulbs do the lamps use?

Most of our lamps include integrated LED lighting. For lamps requiring bulbs, we recommend up to 40W for soft ambient lighting. Specific details are included in each product description.

Order Inquiries

For questions about an existing order, please include your order number in your email. This helps us assist you more quickly.

Business Inquiries

For wholesale, press, or partnership inquiries, please contact us at teamhelp@horacebacon.com.